Delivery and returns

Delivery

• Delivery is included. Every price on this site is in Australian dollars and already includes GST and delivery to an Australian address. There is no separate shipping charge at checkout.
• Australia only. We currently deliver to addresses in Australia. For orders outside Australia, contact info@xgytek.com.
• Dispatch. After your payment is confirmed we email you to confirm the dispatch date. Workstations may be built or configured to order, so the dispatch date depends on the model and stock.
• Tracking. We send your tracking details by email when your order ships. Someone may need to be present to sign for the delivery.
• Check on arrival. If the packaging or product is damaged when it arrives, take photos and contact us within 7 days so we can arrange a repair, replacement or refund.

Changing or cancelling an order

You can cancel for a full refund at any time before your order is dispatched by emailing info@xgytek.com with your order reference. If we cannot supply your order, we will tell you and refund the full amount you paid.

Change of mind

We do not accept returns or give refunds because you have changed your mind or chosen the wrong product, so please check the configuration before you pay, or ask us first. You can still cancel for a full refund before your order is dispatched (see above). This does not affect your rights for faulty products, set out below.

Faulty products and your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your workstation develops a fault, contact us with your order reference and a description of the problem. We may ask for photos, logs or diagnostic steps, and will arrange the return, repair, replacement or refund you are entitled to. Where we ask you to send back a faulty product, we cover the reasonable cost of return.

Refunds

Refunds go back to the payment method you used (card via Stripe, or PayPal). Your bank or PayPal may take several business days to show the refund after we process it.

Contact

XGY Pty Ltd (ABN 70 688 984 590), trading as XGY Systems Intelligence
Level 1, 115 Grenfell St, Adelaide SA 5000, Australia
info@xgytek.com