XGY SI policies
Terms of sale
Last updated:
These terms apply when you buy a product from XGY Systems Intelligence on this website. Please read them together with our delivery and returns policy and privacy policy. By completing a payment you agree to these terms.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
1. Who you are buying from
XGY Systems Intelligence (XGY SI) is a brand of XGY Pty Ltd, ABN 70 688 984 590, Level 1, 115 Grenfell St, Adelaide SA 5000, Australia (“we”, “us”). XGY Pty Ltd also operates XGY Tek.
2. Products and descriptions
We describe our products as accurately as we can. Only specifications marked as confirmed are published on this site. Product images may show configurations or accessories that differ slightly from the unit you receive. If anything about a product matters to your purchase, ask us before you order.
3. Prices
- All prices are in Australian dollars (AUD) and include GST and delivery to an Australian address.
- The price you pay is the price shown at checkout. We can change prices on the site at any time, but not for an order you have already paid for.
- If a price is clearly wrong because of an obvious error, we will contact you before dispatch and you can either pay the correct price or cancel for a full refund.
4. Payment
Payment is taken at checkout through Stripe (card and other methods Stripe offers) or PayPal, on their own secure pages. We do not receive or store your full card details. A tax invoice is available on request.
5. Your order
- Each online order is for one product configuration, up to 5 units, delivered to one Australian street address. For larger quantities, business purchasing or international delivery, contact sales.
- The configuration, quantity, GST and total shown on the checkout page before you pay are what you are buying.
- After payment we send an order confirmation by email. We then confirm the dispatch date.
- We may cancel an order before dispatch if the product is unavailable, the order appears fraudulent, or we cannot deliver to the address. If we do, we refund the full amount you paid.
6. Delivery, title and risk
Delivery works as described in our delivery and returns policy. Ownership of the product passes to you when we receive full payment. Risk of loss or damage passes to you on delivery.
7. Returns, faults and consumer guarantees
We do not accept change-of-mind returns. Cancellations before dispatch and faulty products are covered by our delivery and returns policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Any manufacturer’s warranty supplied with a product is in addition to those rights.
8. Software and your data
Operating systems, drivers and other software supplied with a workstation are subject to their own licence terms. You are responsible for backing up your data and models before sending a product to us for return or repair.
9. Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss, including loss of data, profits or business, arising from the use of a product. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee for goods not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to repairing or replacing the goods, supplying equivalent goods, or paying the cost of doing so.
10. Privacy
We handle your personal information as described in our privacy policy.
11. Changes to these terms
We may update these terms from time to time. The version shown when you place your order applies to that order.
12. Governing law
These terms are governed by the laws of South Australia, Australia. You and we submit to the non-exclusive jurisdiction of its courts.