Help and contact
Support
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Contact us
- Email: info@xgytek.com (sales, orders and technical questions)
- Company: XGY Pty Ltd, trading as XGY Systems Intelligence, ABN 70 688 984 590
- Address: Level 1, 115 Grenfell St, Adelaide SA 5000, Australia
Please quote your order reference when writing about an order.
Your order
- Track your order: sign in with the email address you used at checkout.
- Delivery and returns: free delivery in Australia, dispatch, cancellation and faulty products.
- Terms of sale and privacy policy.
Datasheets
- XGY SI Workstation Max datasheet (PDF) · product page
- XGY SI Workstation Pro datasheet (PDF) · product page
- XGY SI Workstation Pocket datasheet (PDF) · product page
Frequently asked questions
Do XGY SI prices include GST?
Yes. All prices are in Australian dollars and include 10% GST. The checkout shows the GST amount separately, and a tax invoice from XGY Pty Ltd (ABN 70 688 984 590) is emailed after payment. Add your company name and ABN at checkout to have them shown on the invoice.
How much does delivery cost?
Delivery to an Australian street address is included in the price. There are no extra shipping, customs or import charges. We deliver within Australia only, and couriers cannot deliver to PO Boxes or parcel lockers.
When will my order ship?
After your payment is confirmed we email you the dispatch date. Workstations may be built or configured to order, so the date depends on the model and stock. We email tracking details when your order ships, and you can follow it under Orders.
Can I return a workstation if I change my mind?
No. We do not accept change-of-mind returns, so please check the configuration before you pay or ask us first. You can cancel for a full refund before your order is dispatched. If a product is faulty, contact us and we will arrange the repair, replacement or refund you are entitled to.
How can I pay?
By card through Stripe, or with PayPal. Payment is completed on Stripe’s or PayPal’s secure page; we never see or store your card number.
How do I track my order?
Sign in under Orders with the email address you used at checkout, using Google, Facebook, X or a one-time email code. You will see each order’s status, dispatch date and tracking link.
Can I order more than five units, buy as a business or ship overseas?
Online orders are up to five units of each configuration, delivered in Australia. For larger quantities, business purchasing or international delivery, email info@xgytek.com.
Why are the TOPS figures given with different precisions?
AI performance is quoted at the precision each platform is rated at: Workstation Max at 240 TOPS FP8 dense, Workstation Pro at 126 TOPS INT8 (platform total), and Workstation Pocket at 46 or 166 TOPS INT8. Figures at different precisions are not directly comparable.
What operating system does Workstation Max run?
Workstation Max runs Linux (Ubuntu), for application development and integration.
How much storage does Workstation Max have?
Workstation Max has one M.2 2280 slot with PCIe 4.0 x4. The installed storage capacity is confirmed with your order.
Can Workstation Pro run 70B-parameter models locally?
In the supplier laboratory, DeepSeek-R1 70B ran at 5–15 tokens per second and Llama 3.1 70B supported local inference. Results depend on the model, quantisation and settings, so actual results may vary.
What processor and memory does Workstation Pro use?
An AMD Ryzen AI Max+ 395 with 16 cores and 32 threads, Radeon 8060S integrated graphics, an XDNA 2 NPU rated over 50 TOPS (INT8), and 128 GB of memory with a 2 TB SSD.
What is the difference between the Standard and Max AI cards?
The Standard AI compute card is rated at 46 TOPS (INT8) and the Max card at 166 TOPS (INT8). Both are available with 16 GB or 32 GB of memory.
Which operating systems can Workstation Pocket run?
Android, Linux, Ubuntu and Debian are offered. OS image and driver compatibility depend on the configuration; we confirm your choice with you before dispatch.